London Heathrow, the UK’s largest airport, has implemented a host of Oracle Cloud applications as it looks to return to its pre-pandemic height of 80 million passengers a year.

Capgemini and Oracle Consulting carried out the implementation, which included Oracle’s Enterprise Resource Planning (ERP) and Human Capital Management (HCM) applications.

It also uses Oracle Integration Cloud and Billing Revenue Management, which was chosen to support Heathrow’s high-volume aeronautical billing transactions with airlines.

Cormac Watters, executive VP of applications at Oracle EMEA, said: “While the last 18 months have been challenging for the entire travel industry, it’s vital that it doesn’t stop innovating.

“Heathrow has a culture of progressiveness and innovation that has made it one of the front-runners of the industry in Europe and globally, and with Oracle Cloud Applications it now has an integrated platform to support its current and future needs.”

Described by Heathrow as “the largest business transformation in its 75-year history”, the adoption is part of a strategy to modernise the airport’s IT infrastructure

Stephen Williams, Heathrow’s transformation programme director, said: “Because of the pandemic, we’ve had to fundamentally rethink how we organise ourselves, make decisions and keep everyone connected remotely.

“Our industry has been severely impacted by the pandemic. We’ve had severe disruption, loss of resources, and of course a personal toll on so many colleagues. But through it all, we still had a business-critical deadline to meet.

“Everyone from the board, executive team and throughout the organisation rallied behind the programme. Our programme adjustments to the pandemic made our delivery twice as fast and efficient as we were before the pandemic began.”

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