A network driver problem resulted in some users being unable to access their Exchange Online mailboxes on Microsoft 365 for approximately 12 hours.

Around an hour later, it discovered that a recent service update to a portion of its infrastructure was “causing impact to mailbox access via Exchange Online from any connection method”. It then identified a network driver issue as the underlying cause of the outage.

However, in the early morning on 6 November, Microsoft admitted that the fix was “taking longer than anticipated”.

“Concurrently, we’re narrowing down alternate mitigation options for faster relief to customers.”

It was another two hours after that tweet when Microsoft finally found a solution and began rolling out a fix. It was only until three hours ago at the time of writing that Microsoft finally confirmed that the initial problem had been fixed for all users.