Datrium will stop accepting orders of Datrium DVX hardware from new customers, with existing customers able to make additional purchases up to 31 October 2020, according to an email distributed to Datrium customers, circulating on Reddit.
This ‘last time buy’ programme limits purchases to D12x10D, D12x4C and F24x2D hardware with the DaOS 5.1 operating system only. Existing customers can also renew support up to 31 October 2022, with a maximum support term ending a year later.
Versions of the DaOS operating system earlier than DaOS 5.0, meanwhile, will no longer be supported by VMware beyond 31 October, meaning customers will have to upgrade their systems.
Versions beyond DaOS 5.0 will be supported with critical functionality and security fixes, although customers should no longer expect any new features or added functionality.
“Unless otherwise agreed to under your maintenance and technical support terms with Datrium, we will continue to provide maintenance and technical support through the end of your current support services period (inclusive of existing support contracts that expire after Oct 31, 2023), which may be amended by Additional Purchases and Support Renewal Order as permitted above,” the letter reads.
“Datrium DVX hardware support will be limited to the existing hardware configurations. Firmware fixes cannot be offered if the components are past end-of-support by the 3rd party component hardware vendor.”
VMware announced plans to acquire the disaster recovery as a service (DRaaS) provider in a bid to expand its current VMware Site Recovery portfolio in early July. Datrium has been insistent the integration of its technology and platforms into VMware’s offerings will feed into efforts to help customers build hybrid clouds by combining the infrastructure of VMware Cloud with Datrium DRaaS.
Although specialising in DRaaS, Datrium had long-hoped to make waves in the hyperconverged infrastructure market, especially with its DaOS operating system and DVX hardware. With its hardware being discontinued, and versions of the operating system before DaOS 5.0 no longer supported by the parent company, this will be a disappointment to customers who’ve invested in Datrium’s product ecosystem.
IT Pro approached VMware for confirmation on its post-acquisition plans.