13 Oct, 2021
CEO Salesforce Service Cloud: Automation and AI will actually humanize our customer service experiences
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CEO Salesforce Service Cloud: Automation and AI will actually humanize our customer service experiences

Length: 16:04 | Oct 13, 2021

Clara Shih, CEO Salesforce Service Cloud, talks with TechRepublic’s Bill Detwiler about how automation and AI will “humanize” customer service.